Refund policy

In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, ( only on new items ) within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

In the event of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.

The buyer who intends to exercise the right of withdrawal must communicate it to Second life by means of an explicit declaration, which can be sent by registered mail with return receipt or by accessing the online section on the WWW.SECONDLIFESHOP.NET website.

  The purchaser must also exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively send the model withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, which is not mandatory.

The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 7 days,   the refund will not include any shipping costs .

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that he has returned the goods.

The site will refund using the same means of payment chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details:IBAN, SWIFT and BIC necessary for the refund to be made.